Privacy Policy

Welcome to Red Carpet Restaurant & Lounge ("Red Carpet", "we", "us", or "our"), a premier fine-dining establishment located at NRB City Mall, Six Mile, Guwahati, Assam, India. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our website at redcarpetrestaurant.in, make a table reservation, place an online order, or otherwise engage with our services.

By using our website or services, you agree to the practices described in this Policy. We encourage you to read it carefully.

We collect information you provide directly to us and information gathered automatically when you use our website or services.

Information you provide directly:

• Name, email address, and phone number when making a table reservation or contacting us.
• Date, time, and party size for your reservation booking.
• Special requests or dietary preferences you share with us voluntarily.
• Messages or enquiries submitted through our contact form or email.
• Payment information processed through our third-party payment partner, Razorpay (we do not store raw card details).
• Details related to bottle safe-keep and wine locker services, including identification documents as required by law.

Information collected automatically:

• IP address, browser type and version, operating system, and device identifiers.
• Pages visited, time spent on pages, and referring website or search terms.
• Cookie and session data (see Section 4).
• General location inferred from IP address (city or region level only).

We use the information we collect for the following purposes:

• Reservations & orders: To confirm, manage, and fulfil your table bookings and online orders.
• Customer service: To respond to your enquiries, special requests, and wishlist orders.
• Payments: To process transactions securely through Razorpay.
• Communications: To send reservation confirmations, updates, or important notices about your booking via SMS, email, or WhatsApp (where you have opted in).
• Marketing: With your consent, to send promotional offers, event announcements, or updates about our menu and special events. You may opt out at any time.
• Website improvement: To analyse usage patterns, diagnose technical issues, and improve the performance and content of our website.
• Legal obligations: To comply with applicable laws, court orders, or regulatory requirements, including excise laws governing our bar and lounge services.

All online payments on our website are processed securely by Razorpay Software Private Limited, a licensed payment aggregator regulated by the Reserve Bank of India. When you make a payment:

• Your card or UPI details are transmitted directly to Razorpay using SSL/TLS encryption.
• Red Carpet does not receive or store your full card number, CVV, or net-banking credentials.
• We receive a transaction reference number and payment status to confirm your booking.

Razorpay's handling of your payment data is governed by their own privacy policy, available at razorpay.com. We encourage you to review it.

Our website uses cookies and similar technologies to enhance your experience and gather analytics. The types of cookies we use include:

• Essential cookies: Necessary for the website to function, such as session management and reservation form state. These cannot be disabled.
• Analytics cookies: We use tools such as Google Analytics to understand how visitors interact with our site. Data collected is aggregated and anonymised.
• Functional cookies: To remember your preferences (such as language or region settings) across visits.
• Marketing cookies: With your consent, to serve relevant promotions through platforms such as Google or Meta (Facebook/Instagram). You may opt out via your browser settings or the relevant platform's ad preferences.

You can manage or disable non-essential cookies through your browser settings. Disabling cookies may affect certain features of the website.

Our website is built on WordPress with Elementor and may include third-party embedded content (e.g., Google Maps, Instagram posts, YouTube videos) that set their own cookies subject to those platforms' privacy policies.

We do not sell your personal information. We may share it only in the following limited circumstances:

• Service providers: Trusted third-party vendors who help us operate our website, process payments, or send communications (e.g., Razorpay, email/SMS service providers, hosting platforms). They are contractually bound to use your data only as instructed by us.
• Legal requirements: When required by law, court order, or to protect the rights, property, or safety of Red Carpet, our guests, or the public.
• Business transfers: In connection with a merger, acquisition, or sale of assets, in which case your data would transfer subject to this Policy or a successor policy.
• Social media & reviews: We operate pages on Instagram and Facebook. Any information you share publicly on those platforms is subject to their respective privacy policies.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by applicable law. Specifically:

• Reservation records are retained for a minimum of three years for accounting, legal, and operational purposes.
• Marketing preferences and opt-out records are retained as long as needed to honour your choices.
• Website analytics data is typically retained for 26 months in accordance with Google Analytics defaults.
• Payment transaction records are retained as mandated by the Reserve Bank of India guidelines and applicable tax law.

Once data is no longer required, we delete it securely or anonymise it so it can no longer be linked to you.

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our website.
• Access controls limiting who within our organisation can access personal data.
• Secure, reputable hosting infrastructure with regular security updates.
• Using PCI-DSS compliant payment processors (Razorpay) so we never handle raw card data.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong, unique passwords and to notify us immediately if you suspect any unauthorised use of your information.

As an individual whose personal data we process, you have the following rights under applicable Indian law:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Withdrawal of consent: Where processing is based on your consent (e.g., marketing emails), withdraw it at any time without affecting the lawfulness of prior processing.
• Deletion: Request deletion of your personal data, subject to our legal obligations to retain certain records.
• Opt-out of marketing: Unsubscribe from promotional communications at any time via the unsubscribe link in emails or by contacting us directly.

To exercise any of these rights, please contact us using the details in Section 11. We will respond within a reasonable timeframe, and no later than 30 days.

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal data from minors. Our bar and lounge services are strictly available to guests who are 21 years of age or older, in compliance with Assam Excise Act provisions.

If we become aware that we have inadvertently collected personal data from a child, we will take prompt steps to delete such information. If you believe we may have information from or about a minor, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we do, we will revise the "Last updated" date at the top of this page.

For significant changes that materially affect your rights, we will provide a more prominent notice — such as a notification on our website or via email — where practical. We encourage you to review this Policy periodically to stay informed about how we protect your information.

Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to us:

We take all privacy concerns seriously and will acknowledge your enquiry promptly.